1. PURPOSE AND ACCEPTANCE
This Disclaimer and Limitation of Liability Policy ("Disclaimer") is issued by SyannuAI Technologies Private Limited ("Company", "we", "us", or "our"), operator of the Silentum Platform, which includes the Silentum mobile application and associated website at www.silentumai.com ("Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Disclaimer in its entirety. This Disclaimer forms part of the legally binding contract between you and the Company and should be read in conjunction with the Terms and Conditions of Service and the Privacy Policy.
If you do not accept the terms of this Disclaimer, you must immediately cease all use of the Platform.
2. NO WARRANTIES — AS-IS SERVICE
THE PLATFORM IS PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS.
To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including but not limited to:
any implied warranty of satisfactory quality, merchantability, or fitness for a particular purpose;
any warranty that the Platform will meet your specific requirements or expectations;
any warranty that access to the Platform will be continuous, uninterrupted, timely, or error-free;
any warranty that defects or errors in the Platform will be corrected;
any warranty regarding the accuracy, completeness, reliability, or timeliness of any information provided through or in connection with the Platform;
any warranty that the Platform is free of viruses, malware, or other harmful components.
No oral or written information provided by the Company or any of its agents, officers, directors, or employees shall create any warranty not expressly stated in this Disclaimer or in the Terms and Conditions.
3. DISCLAIMER REGARDING ENCRYPTION AND SECURITY
While Silentum employs industry-standard end-to-end encryption and advanced security features, including quantum-ready cryptographic architecture, the Company makes no absolute guarantee that:
encryption will be proof against all present or future cryptographic attacks, including state-level or nation-state adversaries with access to advanced decryption capabilities;
the Platform will prevent all unauthorised access, particularly where a user's device has been physically compromised, rooted, jailbroken, or infected with malware prior to or during use;
end-to-end encryption will render communications legally privileged in any jurisdiction. Users requiring legally privileged communication (including but not limited to attorney-client communications and regulated professional advice) should seek independent legal advice before relying on the Platform for such purposes;
the Proof-of-Life security feature will be effective against all forms of device compromise or coercion.
The security of communications transmitted through the Platform is dependent upon both your own device security and the device security of the persons you communicate with. The Company is not responsible for security failures attributable to third-party devices.
4. DISCLAIMER REGARDING PANIC PIN AND DATA DESTRUCTION FEATURES
The Platform includes a Panic PIN feature and burn-on-read and self-destructing message capabilities. The Company makes the following express disclaimers in connection with these features:
Activation of the Panic PIN results in immediate and permanent deletion of messages, contacts, and local database entries from your device. This process is irreversible and cannot be undone by the Company. The Company maintains no server-side copies of this data and cannot restore it.
You accept full responsibility for any loss of data, communications, or records arising from your activation of the Panic PIN or any data destruction feature. The Company shall not be liable for any such loss.
You must not use the Panic PIN or any data destruction feature to destroy evidence relevant to ongoing or anticipated legal proceedings, where such destruction would constitute contempt of court, obstruction of justice, or any other criminal or civil wrong under applicable law. The legal consequences of unlawful destruction of evidence are your sole responsibility.
5. DISCLAIMER REGARDING COMMUNICATIONS CONTENT
The Company does not monitor, moderate, review, or access the content of communications transmitted through the Platform. Accordingly:
The Company is not responsible for the content of any message, file, voice communication, or video communication transmitted between users.
The Company does not endorse, verify, or make any representation about the accuracy, reliability, or legality of any content exchanged between users.
Users are solely responsible for the communications they transmit, and for ensuring that their communications comply with all applicable laws and regulations.
The Company is not liable for any loss, damage, harm, or legal liability arising from the content of user communications.
6. DISCLAIMER REGARDING FUTURE FEATURES AND ROADMAP
The Company may from time to time describe planned or anticipated features, including integration with payment processing services, artificial intelligence tools, and enhanced file sharing capabilities. All such descriptions are provided for informational purposes only and do not constitute a commitment, promise, or warranty that:
any planned feature will be developed or released;
any planned feature will be released within any particular timeframe;
any planned feature will perform in the manner described.
The Company reserves the right to change, delay, cancel, or modify its product roadmap at any time without notice or liability.
7. DISCLAIMER REGARDING THIRD-PARTY SERVICES
The Platform may in the future integrate with third-party services. The Company makes no representations or warranties about third-party services and accepts no responsibility for:
the availability, reliability, or performance of any third-party service;
the privacy or data security practices of any third party;
any loss or damage arising from your interaction with a third-party service.
8. LIMITATION OF LIABILITY
THIS SECTION CONTAINS IMPORTANT LIMITATIONS ON THE COMPANY'S LIABILITY. PLEASE READ IT CAREFULLY.
8.1 Exclusion of Consequential Loss
To the maximum extent permitted by applicable law, the Company and its directors, officers, employees, agents, affiliates, licensors, and service providers shall not be liable for any:
indirect, incidental, special, consequential, exemplary, or punitive damages;
loss of profits, revenue, business, data, goodwill, or anticipated savings;
loss of or damage to reputation;
loss arising from business interruption;
loss arising from the use of, inability to use, or unauthorised access to, the Platform,
even if the Company has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
8.2 Cap on Aggregate Liability
The Company's total aggregate liability to you for all claims arising out of or in connection with the Platform, this Disclaimer, or the Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed:
the total amount paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim; or
INR 1,000 (Rupees One Thousand Only), where you have not made any payment to the Company.
8.3 Saving Provision
Nothing in this Disclaimer shall operate to exclude or limit liability for: (a) death or personal injury caused by the Company's negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be excluded or limited under applicable law; or (d) rights that mandatory consumer protection law in your jurisdiction does not permit to be excluded.
9. CONSUMER RIGHTS
If you are a consumer, nothing in this Disclaimer affects your statutory rights under applicable consumer protection legislation. In India, your rights under the Consumer Protection Act, 2019 are not affected by this Disclaimer. In the European Union and United Kingdom, your rights under applicable consumer protection law are not affected. We do not attempt to exclude or limit any right that cannot be excluded by law.
10. GOVERNING LAW AND SEVERABILITY
This Disclaimer is governed by the laws of the Republic of India. If any provision of this Disclaimer is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.
11. UPDATES TO THIS DISCLAIMER
We may update this Disclaimer from time to time. Material updates will be communicated via in-app notification and/or our website. The current version of this Disclaimer is always available at www.silentumai.com/disclaimer.
12. CONTACT
For queries regarding this Disclaimer:
Email: legal@silentum.app
Address: SyannuAI Technologies Private Limited, Bangalore, Karnataka, India